Terms of service

Terms of Service

Last updated: October 15, 2025

Welcome to Unhinged Mugs (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, online store, and related services (collectively, the “Site”) operated through Shopify. By visiting or purchasing from Unhinged Mugs, you agree to these Terms and our Privacy Policy.

Please read these Terms carefully before using our Site. If you don’t agree, you should not access or use our services.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products or services without express written permission from us.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

Any violation of these Terms will result in an immediate termination of your access to our services.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this Site is not accurate, complete, or current. The material provided is for general information and should not be relied upon solely for decision-making without consulting more accurate or complete sources.

We may modify the contents of this Site at any time, but have no obligation to update any information.

4. Modifications to Prices and Services

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable to you or any third-party for any price change, suspension, or discontinuance of the Service.

5. Products or Services

Certain products may be available exclusively online. We make every effort to display product images and descriptions as accurately as possible, but colors and details may vary depending on your device.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.
All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion.

6. Shipping and Fulfillment

Orders are typically processed within 3–5 business days.
Shipping times vary based on location and carrier. Once shipped, Unhinged Mugs is not responsible for delays, lost packages, or incorrect delivery due to inaccurate addresses.

For more details, see our Shipping Policy.

7. Returns and Refunds

We offer replacements or refunds for items that arrive damaged or defective.
To request a return, contact us within 7 days of delivery with proof of damage.

Because our mugs and tumblers are made to order, we do not accept returns for buyer’s remorse, size, or color preference.
For full details, review our Return Policy.

8. Billing and Account Information

We reserve the right to refuse any order you place with us.
You agree to provide current, complete, and accurate purchase and account information for all transactions made on our store.

We may limit or cancel orders that appear to be placed by resellers, distributors, or automated systems.

9. Optional Tools and Third-Party Links

We may provide access to third-party tools or links (e.g., payment processors, TikTok Shop, Instagram).
We are not responsible for examining or evaluating the content or accuracy of these third-party materials and will have no liability for any damages related to them.

10. User Comments, Feedback, and Submissions

If you send creative ideas, suggestions, or other materials (whether online, by email, or otherwise), you agree that we may use them freely, without restriction, to edit, copy, publish, or distribute in any medium.

We have no obligation to maintain comments in confidence, pay compensation, or respond to them.
We may remove content we consider offensive, unlawful, or otherwise objectionable.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, available on our website.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our Site may contain typographical errors, inaccuracies, or omissions related to pricing, product descriptions, promotions, or availability. We reserve the right to correct these at any time without prior notice.

13. Prohibited Uses

You are prohibited from using the Site or its content:

  • For unlawful purposes

  • To solicit others to perform unlawful acts

  • To violate any international, federal, or local regulations

  • To infringe upon our intellectual property or others’ rights

  • To upload malicious code or interfere with the functionality of the Site

Violation of any prohibited uses may result in termination of your access.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
You agree that your use of the Site is at your sole risk.
All products and services are provided “as is” and “as available” without any warranties, express or implied.

In no case shall Unhinged Mugs, our employees, affiliates, or service providers be liable for any injury, loss, or damages arising from your use of the Site or products purchased.

15. Indemnification

You agree to indemnify and hold harmless Unhinged Mugs, its owners, and employees from any claim or demand arising out of your breach of these Terms or violation of any law or rights of a third party.

16. Severability

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable.

17. Termination

These Terms are effective unless and until terminated by either you or us.
You may terminate at any time by notifying us that you no longer wish to use our services.
We may terminate your access without notice if we believe you’ve violated these Terms.